Return Policy

Last Updated: Feb 16 2020

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See https://www.colebrooknursery.net/terms-and-conditions/.

Substitutions

In the event the immediate availability of your ordered plants and/or products is not feasible you will be offered a substitution of equal or greater value so that your delivery date may be honored. If you do not agree to a substitution you can agree to have your deliver date put on hold until the plants and/or products become available for delivery. You can also request a partial refund on the unavailable plants and/or products at the time a substitution is offered without a restocking fee.

Order Cancellations

Orders that you submit online are processed immediately. Order cancelation 48 before the delivery date will incur a 20% restocking fee. Orders cancelations less than 48 hours before the delivery date will incur a 45% restocking fee.

We reserve the right to cancel any order for any reason at any time. If we cancel an order we will issue a refund in full.

Returns

Once an item of merchandise is delivered to you, you can not return that item. No items are eligible for a return, refund or exchange.

Warrenty

Colebrook Nursery offers NO WARRANTY on any plants or products sold once the purchaser takes delivery. This includes plants installed by our landscapers when ProPlanting Service has been purchased.